Datacare Software Group announces 24/7 customer support for BoardWorks
NEW YORK, NY - April 4, 2007 - Datacare Software Group (DSG), the leading supplier of governance and compliance solutions, today announced the availability of 24/7 support for its board communication tool, BoardWorks. The support is available immediately to new and prospective customers. The extended support service will allow companies to give their directors assurances, that no matter what time of day or where they are in the world, they can receive assistance with their BoardWorks related questions.
The extended hours service will be manned by DSG’s North American client services team – utilizing the same experienced pool of support technicians that provide high quality service during regular hours. There will be a separate out or hours number for directors to call and a challenge question to confirm their identity. Once verified, the 24/7 support team will provide assistance with forgotten passwords, access to the site, two factor authentication, site navigation and general assistance.
Vice President of Sales and Marketing, Andrew J. Moore said “Piece of mind for the directors is crucial when making the transition from paper to electronic distribution. This new service will help ensure a successful implementation. The BoardWorks solution is incredibly easy to use, with meeting papers just two clicks away. Together with 24/7 support, that provides a very compelling proposition to a company when making the jump to a technology platform. We hope this helps further solidify DSG and BoardWorks as the winning combination”.
The use of technology in the boardroom has gathered considerable pace in recent months. The burden of responsibility and need for improved governance has never been higher, resulting in vastly increased workloads for directors and corporate legal groups alike. Technology has a key role to play in providing ‘always on’ availability of current and historical board materials, as well as providing instant access to last minute updates and alerts.
About Datacare and its products
Datacare Software Group is a leading supplier of entity and board management & governance solutions. BoardWorks is its board meeting preparation, communication and distribution solution. It provides efficiencies and benefits in the creation and deployment of board meeting packages and other board materials. Datacare has operation in the US, Canada, Ireland, the UK, the Netherlands and Germany. Corporate customers includes HP, The Ford Motor Company, Wal-Mart Stores Inc, The Coca-Cola Company, Shell International, ConocoPhillips and over 400 blue chip companies.
For more details contact:
Andrew Moore, amoore@data-care.com T. + 1 416 368 6888 ext 226.
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Contact info:
Datacare
Software Group Inc.
445 Park Avenue
10th Floor
New York, NY 10022
North America: + 1 877 500 0374
Europe: +44 1283 500444
Web: www.data-care.com
Info: salesUSA@data-care.com
